Frequently Asked Questions

What are your shipping methods?

We charge actual freight cost from UPS calculated at the time you submit your order. Our minimum freight and handling charge is $7.92 per order. We ship UPS Ground unless another form of shipping is required. Large orders are usually palletized. Other shipping methods can be selected at the time of purchase on our website. The shipping charges on these methods are automatically calculated when selected.

We know you are in a hurry to receive your order! With that in mind, once payment is confirmed, BulbsUsa.com ships as promptly as possible.

What are your payment options?

Payment by Credit Card
Payment must be made by credit card (MasterCard, Visa, Discover or American Express) if immediate shipment of your order is desired. NOTE: All orders placed for pickup at store locations must be prepaid by credit card before order can be processed.

Payment by Money Order
If you pay by money order, your order will ship immediately upon the arrival of your money order; however, you must call our home office to receive your total billing costs.

Payment by Check
If you pay by check, your order will be held until your check clears (10 days to three weeks), and again, you must call our home office to receive your total billing costs.

How do I know it's safe to submit my credit card number?

During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) But if you would like to submit your credit card information over the phone, simply contact one of our representatives at (310) 826-0603 (Monday thru Friday 9AM to 6PM Pacific Standard Time) and someone will assist you.

What happens if my order is lost or damaged?

BulbsUsa.com's careful packing and sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that a parcel is lost or damaged. However, occasionally items are damaged during shipping. If that happens, simply report the damage and we'll correct matters to your satisfaction. Lost items will be tracked first and if not found within 15 days, we'll gladly replace the merchandise.

Order Changes or Cancellations and Returns

Because we generally process orders quickly, the window of opportunity for changing your order is often very narrow. Once an order is generated for the pull process, it can only be changed if it has not been shipped. Items may be added, subtracted and/or substituted for another item prior to shipping.

Should you need to cancel an order, please call 1(800) 960-4412

If you need to return an item because of a mistake in ordering, please note that there is a 35% restocking fee plus freight charges to and from. All returns must have an RMA number accompanying the merchandise at the time of the return. Returns without RMA numbers are subject to a 50% restocking fee plus freight to and from.

Should you need to return an item because of material defects please call 1(800) 960-4412. If you send the defective items back to us note that you will be responsible to cover for any shipping costs involved. We may offer credit or a gift card for the amount of the defective items. You may use this credit or gift card for future purchases at our online store. If you decide to receive a refund you must ship the items back to us and cover for any shipping charges.  Products returned must be in original package and with no marks of being used.

Will BulbsUsa.com sell my name and address to other companies?

No! Any info you provide is used by bulbsusa.com only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! 

What are your company policies?

Exchanges and Returns

At BulbsUsa.com, we'd like to help you resolve any purchase problems as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. Before you make your purchase read the complete returns policy information.

General Policies

  • Shipping charges are non-refundable.
  • All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.
  • An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
  • The returned package must be received within 10 business days of the RMA issued date.
  • All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product.
  • When returning product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
  • All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and owner's manuals.
  • Please note all returns conditions listed above, as applicable to your return.

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